We've been treating this as an emergency since January 26. We stood up our emergency response team. We stood up our call centre, and we've been working on a 24-7 basis in shifts that have been supplemented with extra personnel since that time.
These issues take a long time to work out with local authorities. They are very complex, and there are municipal authorities, provincial authorities and national authorities in China, all of which require different permissions. Each individual family situation is specific and different, so it requires a lot of intensive work.
I would like to assure the committee that our team is working very hard on behalf of Canadians and we want to find solutions for all of these situations.