First of all, it's distressing to hear the anecdote, so thank you, honourable member, for sharing it. We do, in fact, have a number of couriers that we're working with, and we have experienced delays in getting service responses, so we note that and thank you for that feedback.
The Purolator system doesn't always go to every household in Canada, and sometimes there are drop-off sites that are used in more rural areas and so on, and that may have been part of the issue here. We note with interest your comment and thank you for the feedback.