Yes. The issues at the time were that we focused largely in this country on increasing seats—nursing seats, for instance, medical seats—without really thinking about what other strategies could be in place: How do we actually retain the workforce that is already there? Retention at that time, and strategies that are still pertinent today, was in finding ways to value the workers, to have staffing ratios and staffing patterns in place so that services can be delivered to Canadians that match their needs.
Also during that time, it was clear that what we hadn't talked about was how providers work together as teams, wrapping around the needs of Canadians. That looks very different depending on the context—you all understand that—but it also depends on the context in which care is being delivered. How can one say that you need to increase a certain number of training seats, for instance, without thinking about the impact of technology and efficiencies in the system, without thinking about when we work as teams—regulated as well as unregulated workers—to address the needs of Canadians, and that there are other alternatives?
During that study—and, to the question—the strategies that were important.... If we did nothing at all, we would see a shortfall: that is, a shortfall between what Canadians needed in terms of health needs and the supply to deliver the services. It's both components: needs and requirements for care, as well as supply. If we did nothing, we would see a gap of 60,000 predicted in 2022. If we had put strategies in place—things like dealing with attrition rates in universities and supporting students using principles of equity, diversity and inclusiveness, as well as other supports like incenting students, supporting them during employment and looking at other things—that, on its own, would have helped to reduce the actual gap.
However, if we had added to that and looked at strategies to keep nurses working, for instance—that is, physically well and mentally well—that would have helped to reduce the gap. In living through COVID, as an example, we have not necessarily dealt with—but we have seen the light shone on—the mental health problems and issues that continue to be in the way of nurses, as well as deterioration in physical health through exhaustion, heavy lifting and working oftentimes very, very short-staffed.