We have several. We have a system and a department at the centre that actually measure that.
We don't interact with clients directly, and that's why we want to find out whether people are using our work and whether patients' lives are improving. One unfortunate reality in this country—and the reason we're stepping up our efforts in relation to metrics-based care—is that, in most cases, we can't tell whether people are getting better or not. This is therefore a solution we currently have, not only to support health care systems, but also to help identify indicators that every province and territory can use to try to evaluate performance.
