As you know, they're great. We have a variety of patients who present in our emergency department. Some of them have substance use issues. A lot of them have mental health issues. A lot of them have chronic issues.
Some of your committee members were asking for solutions upstream. We've found a solution. We've created a program called bridge healing. It immediately takes someone who's homeless and who's willing to go to a purpose-built building—three storeys, in a community, run by an NGO—and it provides them with the opportunity to get their life back on track. It's free of charge. They can stay as long as they need to. We have three buildings that are harm reduction and one building that's sober living so that we meet the needs of our clients.
We're able to take them from chaos, which is being homeless in an emergency department, and put them into their own room. They tell us that probably the most therapeutic thing we give them is a lock on their door. They sleep for a day or two; they wake up and then we help them. We get them ID. We open a bank account. We find out if they have legal issues. Then we find out what they want to do with their life. We help them with social workers, with pharmacists and with addiction counsellors. We start the journey of recovery. For those who go through the program, there's about an 80% reduction in return visits to the emergency room.
We're scaling up right now in Edmonton. The municipal government is giving us free land. Our Royal Alexandra Hospital Foundation gave us a $10-million donation to get started. Then, working with the feds and the province, providing the operating dollars, we're helping these people, who have very complex lives.
My only advice to this committee is that this is not a simple issue you're dealing with. You know that. It's very complex. We still don't know how complex it is. That's why it is crucial for CCSA to bring evidence that can allow policy-makers to make really good decisions.