That's a good question to ask. We heard that the solution created was technically strong, and a lot of people enrolled to use it, but the use was low. I think it boils down to some small irritants that made it difficult for the physicians to use. Many of them are not doing e-prescription today. They're using an e-fax or a secure email in which a PDF is sent, and there isn't actually sharing of data, but it's easy. It's a one-click thing. We heard some reports that they had to face multiple logins or that it just wasn't as easy as doing the e-fax. I think there was some integration and some basic functionality that could have worked better with the workflows of providers to make it a stronger value proposition for use.
The other challenge is that provinces and territories are the ones who have the policy levers to incent adoption. They potentially could have been involved earlier with Canada Health Infoway in driving adoption from the get-go.
