My question is for Mr. Landry.
It appears that most of the comments or complaints that you receive get pretty much the same answer. I don't want to insult you, but you're somewhat like the Tower of Pisa: you always lean to the same side. Every request for an investigation gets the same answer: everything is fine, everything is in compliance with the legislation. I would like your comments on this.
I would also like you to tell us, without giving us any names, about complaints that you dealt with in 2004 and the way in which they were resolved. Were they statutory offences or, once again, “was everything fine?”