It's very important for our office to keep a record of all the conversations with our clients, with MPs. Every advisor you speak with on a regular basis must make a note in your file for future reference following each conversation. If ever you wanted to go back and really make sure that there was follow up to such and such a matter, you would realize that, in 99% of cases, there would be a note in the file confirming the conversation.
On October 5th, 2010. See this statement in context.