It's important for members who book through Amex to be aware of which class they're booking. What we've been told is that Amex has the same types of fares that you see online. You can book a very inflexible ticket. You can book a Tango Plus ticket where you can't even choose your seat, and there are fees for changing. You can book Latitude, which you can cancel at the last minute and get a 100% refund. Then, too, you can book executive class, which has its own benefits.
Sometimes members go online to find a cheaper flight, and they don't realize that Amex is booking them on Latitude when they could find a Tango Plus. There are those types of differences. There is a lack of clarity sometimes when you compare the two, because you might be comparing a higher class from Amex with a lower class online.