With regard to having that second piece of address ID and sending somebody home for it, in many cases they're not going to be able to come up with something. The utility bills are sent to them electronically. They're not sent to them on paper because utility companies, rightfully, are trying to minimize their cost and telling their clients that they have to pay if they want a paper bill. Electronic bills are not permitted to be printed and used as an ID.
On March 27th, 2014. See this statement in context.