Yes, okay. No problem.
The complaints under the do-not-call list or the unsolicited telecommunications rules are made to the CRTC, the current operator of the DNCL. We look at the complaint and make sure that all of the information has been provided, what we call validation of the complaint. Once the complaint has been validated, we look at that from an enforcement perspective. We look at the rules and whether there are possible alleged violations to those rules. If there are alleged violations, then we look at other priorities we have on the day and where it fits in terms of our priorities. If it is a very egregious situation, we will look at it right away. If it's less egregious, we would look at the most egregious files in a more timely manner.
Once we open an investigation, we start collecting the evidence. There are tools in our legislation that allow us to do that. Depending on the seriousness of the violation, the compliance history, and a number of factors, we determine the best enforcement measure. It could be a citation; it could be a notice of violation that could or could not include an administrative monetary penalty.