I'm happy to answer that question.
The example of the woman who told us about her 97-year-old mother is actually replicated across the country in nursing homes and seniors residences. I think we have a stereotype of people in nursing homes as being pretty incompetent. While that might be true for a few of the residents, in fact the vast majority are quite able to vote. Elections Canada has facilitated their ability to vote by putting polling stations right in the building, with the home's administrators facilitating it and wheeling people down to the polling stations, etc. There is a good effort made to make sure that people are able to vote if they have mobility challenges.
The issue of identity was covered by the issue of vouching. That made it easier for a lot of people who, while they're well and capable of voting, you're dealing with a difficult group to move around, and so it's a lot easier if they can be vouched for. That makes sure that they're not going to be prevented from voting.
I must say that I know very well that the on-the-ground voting exercise is very unpleasant sometimes, with some campaigns actively trying to suppress the seniors vote by making it difficult. I'm aware of situations where people stand outside the polling stations and interfere with the process thinking that people in such circumstances are easily distracted from their purpose. It's important that the easier we make it for this population, the better.