Thank you, Mr. Speaker.
Mr. Chair, we are planning on hiring—well, we actually did because this was done in the fall of last year, and the committee agreed with the request for supplementary estimates last year to fund this partially—13 employees, 11 of those in my sector, in finance, and 2 in IT, as well as ongoing support for the good care and nurturing of those employees, in terms of offices and supplies, and those types of things, and mostly to look after the interrelationship with the members.
We get a lot of questions from members about their accounts and those are answered as those transactions are processed. Often they're answered again. When the reports are ready to be published, we get questions and members say, “Can you please recall for me and reconcile for me the use of my points? I'd like to go over those reports again in more detail.” We do a lot of transactional work and mostly clerical work with members and their offices.