Yes, absolutely. Thank you for the opportunity to respond, Mr. Chair.
We are doing two things. First, we're investing in trying to be more proactive with members by providing training sessions. There were six training sessions last week on disclosure and what this means. The thinking behind that is if we can get to you and let you know what our expectations are at the beginning, then we will have fewer problems on the back end, so that people are more accustomed to doing this.
The investments in modifying the technology are being made so that the system you interface with is much easier to use and it becomes a little more automatic for you to use those screens.
We've also recently deployed a fleet of multi-function devices. We have modified and exchanged the equipment that you've had in your offices—faxes, printers and copiers—with a new device that can do all those things.
We've been working with our auditors and with consultants on fine-tuning the methodology by which you're going to be able to scan your invoices and send them to us electronically, to further limit the use of paper and in line with the initiatives of greening the Hill. Again, that might be simpler and you might not have to wait as long for your reimbursements, because we'll already have copies of the invoices.
We wanted to make sure that whatever changes we were making as we were moving away from paper that we were not going to have any issues with auditors in terms of compliance issues and making sure that the records still can withstand the test of an audit. We've been working that out first.
The technology has been deployed to you in waves. The first wave was getting those devices in, and we're releasing more and more functionality. The end of the road will be that you'll be able to scan those invoices in and send them to us and attach them in order to claim electronically rather than physically.