Under the code there is a requirement that I do a preliminary review of 30 days. I'm allowed 30 days, and in that 30 days I notify the person complained about concerning the problem and I listen to what they have to say. I may do a little other peripheral asking around, but not much. Then, at the end of the 30 days, I determine whether it's a legitimate complaint and then I proceed to the investigation.
On February 19th, 2015. See this statement in context.