The practice that we have is simply to say to the media who inquire that we have either been consulted or an official complaint has been filed and we have no further comment. In any request for an opinion—I'm using “request for an opinion” and “complaint” as being interchangeable—either way that's confidential. I make no public comment to the media except to say that I have received a request for an opinion.
Typically, as a practical matter, it doesn't become a problem because the member or the member of the public—and remember, that's our largest frequent flyer group—will have gone public before they even send us a letter, although some members have done that in an attempt to, I think, garner a headline too early. I've read very carefully—and I know there's a limited time and my questions impinge on your time—what Commissioner Dawson has had to say, and I frankly agree with her completely in terms of wanting to be able, not to be mute, but not to be a source for the press. I also agree with her in terms of being able to say that there's nothing to this in her view, so that a person's reputation, which has partially been destroyed, can perhaps start to be rehabilitated.