I'll preface this by saying that I've been working with the program since September. A lot of dedicated colleagues there strive to provide 24-7 information for Canadians. Not everybody can call. Their goodwill and honest intent are to provide information, and to do so under maybe a bit of a time crunch, recognizing in their haste to get the message out, that perhaps the language wasn't as tight as it needed to be.
I think we're very regretful. The irony of that is that the whole intent of the efforts by the staff was to assist Canadians, not cause any confusion.