I wouldn't minimize the change management aspect in this and the impact on the workforce. We would need to have expert resources to support the technology on the premises. It will be costly the first few times we run this model, but will ease after a while.
There are ways of designing technology that's so user-friendly you don't need to be an expert. Filling in a form electronically can be easier than filling it in on paper, honestly.
But these are fair considerations that we will have in mind as we go forward.