We would ask them for their thoughts about the formats we used. Was it a format that they thought should be improved? Did it work? What would they have preferred?
Part of it is also qualitative in order to get constant feedback, because of this constant process of improvement that we are engaged in. There are the standard formats versus, for instance, a town hall format. We try to relate that to the age of the respondents and whether people would have liked questions coming in from social media, because that's pretty new for us. Those types of assessments help us understand the impacts and how to improve the next time.