Thank you, Madam Chair and David.
Trying to broadcast colleagues from across the world has placed a huge demand on the staff. We have a small department of nine technicians, and we've had to bring ourselves up to speed very quickly to find ways to support members and look at their user issues, while also understanding technical issues, connectivity issues and equipment and how to resolve those problems with members.
Our strategy has been to start small, as quickly as we possibly can, using the experience we had at each meeting and then debrief. This has allowed us to scale up week by week. We decided not to use Zoom in consultation with assemblies in Europe. Instead we've used a combination of a virtual vision mixer platform called vMix and another similar video conferencing system called BlueJeans. I can talk more about them if you find it useful.
There are two principles we've worked on. One, wherever possible we have kept all operators out of the building and working at home, and all the virtual meetings are operated in this way. Two, we have a very small skeleton staff working in the building when we are actually on the premises.
The other service we felt was very important to keep running during this time is the British sign language service. All our key proceedings have been signed virtually. We've had a lot of feedback from the deaf audience, and we realize the importance of keeping them informed at this time.
That's all I will say for now, and I will take questions.