I think it would be in the timeliness, most likely—that things are delivered on time. This year, it seems like Canada Post is extremely busy because of a lot of the online shopping, and unfortunately, some of the small businesses have been closed down. I think the timeliness would be the thing. It's not necessarily about the cost but about the time it takes between the time people order things and the time they gets delivered.
On December 3rd, 2020. See this statement in context.