Yes, definitely. During the pandemic, we've seen a huge shift to digital engagement, but we know that the digital divide is still a significant issue for voters in Canada, so having that pandemic-proof way of having in-person engagement with social distancing and all the relevant precautions is still relevant.
I just want to highlight a piece of research from a few years ago that I did with public libraries. It found that when people have a legal problem and they receive some form of official documentation in the mail, they take it to their librarian because they don't quite know where to start, and they are looking for a local connection, someone in their community who can help point them to the right official channel. Also, it doesn't cost any money.
Libraries are physical spaces that aren't as accessible as they normally would be during a pandemic, but they are still highly relevant to engaging communities in the way we're talking about. It's definitely worth the investment in those outreach officers to boost the digital engagement, but also that in-person outreach function as well.