I guess there are two points I want to make.
One is in response to your first comment about how well prepared we were, based on our previous experience. I would say that without the previous work that we had done, it would have been extremely challenging to provide a similar level of service in terms of being able to fulfill the requests that we received. The work we had done previously was essential to our ability to provide voting by mail on that scale.
I also think that the familiarity of most British Columbians with the vote-by-mail process was directly related to their experience in previous vote-by-mail events. In 2011 a full provincial referendum on a tax issue was held by voting by mail. In 2015 metro Vancouver, 1.6 million voters, had a mail-based plebiscite on another transportation and tax issue. Then we had a province-wide referendum on electoral reform in 2018. Our lessons learned from those events around the design of the voting package, the design of the instructions and how to minimize error through design were critical.
One example is that the voters were required to provide a shared secret on their certification envelope, which was their date of birth. We'd found previously that if you'd just leave that as a blank field, a voter would often put in the date that they signed their certification envelope. They're used to signing a cheque or anything else, so we pre-populated that based on the first two digits of their year of birth. That made it very evident to them that we were looking for the date of birth there, as opposed to having a free-form field.
You had another question. I'm sorry, I've....