Our communication strategy was directed right at community leaders. In the case of the first nations community, it was with band administrators and the chief, and they were able to use their internal networks to make that available. Also, in the case of an acute-care hospital or hospitals that would go into a lockdown because of outbreaks, we had preplanned communication tools that could be distributed at the patient level to enable them to use operator-assisted telephone voting.
Preplanning and making sure that we had thought of as many potential instances as possible that would require us to pivot was very critical in ensuring that we could do so when necessary.