I'm not sure if there's a piece around data and evaluation baked into the approach right now, one that is disaggregated, so that you can start to identify trends about complainants and what's coming forward. That would be helpful.
Also, you need some annual, deep survey work on whether people are familiar with the policies, and where education and training are coming from. I think that would also be useful in the rollout to make sure information is readily available to people.