The process within our office in receiving concerns is we have to go through an investigative process, contact the obligated body, and when it is with Elections Canada we have done so.
Before the federal election in 2021, I did correspond in the beginning of my tenure as the languages commissioner ahead of the elections of the previous concerns that our office had received.
The response that I did receive was the efforts and the list of what Elections Canada was doing to ensure there was more information available. That was promising, but why did my office continue to receive concerns during 2021?
There are still issues that need to be addressed. Thank you for pointing out the one about masks, because it was already over a year that we were experiencing COVID.