Thank you, Mr. Fergus.
As we all know, human beings aren't perfect. We all make mistakes, and we will continue to do so. The only people who don't make mistakes are those who don't dare to try. You dared. However, you admitted your mistake and made a public apology. I also thank you for the apology you made today.
I also want to give you an opportunity to tell us about the new process that you're developing and that you mentioned in your remarks. I'd like you to tell us more about how we can improve communications in future so we can remedy a situation such as this one. You have at least a minute to describe how that process will be put in place.