Did seniors lead this charge for change? Yes, in part. We receive letters. Our offices across the country through Service Canada also have a lot of interaction with recipients and potential beneficiaries and we get a lot of feedback from our clients. Also, parliamentary committees such as this and parliamentarians who come across individual citizens on a daily basis also feed through our minister information about what's good and what isn't so good about the way we deliver our benefits.
When we knew that there were going to be substantive amendments recommended by the CPP triennial review process and when we knew that we had to make amendments to the OAS as a result of the Auditor General's observations, we also went back to a series of administrative amendments that were designed to simplify and streamline the delivery of services to seniors that had been accumulated over the years.