Yes. Often they've had failures through the other.... It is sometimes frustrating for us when we feel they need to be seen, and they don't have the structure in their lives that enables them to get to the specialist at 8:30 in the morning. Then they get booted out of the practice, so those are the frustrations. It needs to be a flexible kind of health care for them, at least initially.
On May 12th, 2009. See this statement in context.