Evidence of meeting #44 for Human Resources, Skills and Social Development and the Status of Persons with Disabilities in the 40th Parliament, 2nd Session. (The original version is on Parliament’s site, as are the minutes.) The winning word was processing.

A recording is available from Parliament.

On the agenda

MPs speaking

Also speaking

Paul Thompson  Associate Assistant Deputy Minister, Skills and Employment Branch, Department of Human Resources and Skills Development
Mike Saucier  Comptroller, Chief Financial Officer Branch, Department of Human Resources and Skills Development
Liliane Binette  Assistant Deputy Minister, Operations Branch, Service Canada
Joanne Lamothe  Assistant Deputy Minister, Program Operations Branch, Department of Human Resources and Skills Development

11:15 a.m.

Liberal

The Vice-Chair Liberal Raymonde Folco

I would like to call to order this 44th meeting of the Standing Committee on Human Resources, Skills and Social Development and the Status of Persons With Disabilities. On the agenda today, June 11, 2009, pursuant to Standing Order 108(2), is an update on employment insurance and training pertaining to Budget 2009.

I would like to thank the witnesses who are appearing today: Mr. Paul Thompson, Associate Assistant Deputy Minister, Skills and Employment Branch, Human Resources and Skills Development Canada; Ms. Joanne Lamothe, Assistant Deputy Minister, Programs Operation; Mr. Mike Saucier, Controller, Chief of Financial Officer Branch; and, Ms. Liliane Binette, Assistant Deputy Minister, Operations Branch, Service Canada. Mr. Thompson will have 10 minutes to make his opening remarks and is representing both the Department of Human Resources and Service Canada. You will then have an opportunity to ask questions of both Mr. Thompson and the other witnesses appearing today.

Mr. Thompson, please proceed.

11:15 a.m.

Paul Thompson Associate Assistant Deputy Minister, Skills and Employment Branch, Department of Human Resources and Skills Development

Merci beaucoup, Madam Chair and members of the standing committee. I'm pleased to have this opportunity to appear before you again today to provide an update on implementation of the economic stimulus package since our last appearance on February 12.

As indicated, my name is Paul Thompson. I'm the associate assistant deputy minister for the skills and employment branch at HRSDC.

Specifically, I've been asked to provide the committee with an update on three items: the progress on the stimulus package as it relates to employment insurance and skills training funding; wait times for the processing of EI claims, including month-by-month processing times from December 1, 2008, to April 30, 2009; as well as the additional $60 million in funding allocated for the timely processing of EI claims.

As Madam Vice-Chair indicated, I'm joined by colleagues who will be able to speak to various elements of the implementation of the economic action plan: Joanne Lamothe, assistant deputy minister for program operations, who will be able to speak to programs on work sharing, youth, and the aboriginal programs; Liliane Binette, assistant deputy minister for operations, on service delivery and processing of claims; and Mike Saucier, the acting chief financial officer.

When I last appeared before the Committee in February, I described the measures that make up the Canada Skills and Transition Strategy and how we plan to implement them. Today, I will give you an update on the implementation of these measures.

Over all, significant progress has been made to help workers who are losing their jobs as a result of the current recession or because of structural changes affecting particular Canadian industries. All the necessary policy and financial authorities have been obtained, and Canadians are benefiting from the changes to the Employment Insurance program, as well as increased investments in training and skills development.

Turning to the employment insurance measures, the government has made changes to EI to provide more benefits and easier access, preserve jobs, and support those hardest hit through training and skills upgrading so that they can find a new job.

Before discussing the impact of the employment insurance measures, I would like to remind the committee and update it on how the EI program is adjusted every month to respond to changes in regional unemployment rates.

As members may know, the EI system is divided into 58 distinct regions to recognize diverse labour market situations across the country. When unemployment goes up in a particular region, the number of hours required to qualify for EI decreases, and it therefore becomes easier to access EI. In addition, the duration of benefit increases. This reflects the current reality that in the hardest-hit regions it is harder to find and to keep jobs.

As a result of this flexibility, since October 2008 more than 85% of Canadian workers now have easier access to EI regular benefits, and for a longer period of time. Since October 2008, all regions in Ontario, B.C., and Alberta have seen the number of hours required to qualify reduce and the duration of benefits increase. In the hardest hit parts of Ontario, B.C., and Alberta, the number of insurable hours to qualify for EI has fallen by up to 175 hours, and the duration of benefits has increased by up to 14 weeks.

I will now turn to some of the enhancements to the employment insurance program.

The government is providing up to five extra weeks of EI benefits to support Canadians who lose their jobs. This new measure, with an estimated cost of $1.15 billion, came into effect on March 1, 2009. As of the end of May, more than 150,000 Canadians had received additional benefits worth approximately $196 million, and about 50% of these Canadians had exhausted their benefits prior to March 1.

The government is also making investments in the EI system to ensure that Canadians get timely and good-quality services. By March 31, almost 3.1 million claims had been processed, representing an increase of 17.8% over the previous fiscal year.

Human Resources and Skills Development Canada has received more than $60 million for the fiscal year 2009-10 to respond to the increasing volume in EI claims across the country and to implement the expansion and the extension of work sharing agreements, as well as the increased duration in EI benefits.

With these additional resources, the department has hired 900 more staff to process claims, hired 110 more call centre agents to answer questions, extended the hours of operation for EI call centres by two hours, increased Saturday service capacity in a number of centres, and updated the Service Canada website to make it more user friendly and to include information on all the new EI measures.

Since January 2009, Canadians have been receiving their first cheques within 24 days on average, even with the dramatic increase in EI claims. In the period from December 2008 to April 2009, the average time for Canadians to receive their benefit cheques ranged from 22 to 25 days.

Within the next three months, an additional 400 staff will be hired and trained to improve this efficiency even further. The department will continue to monitor intake of claims and our ability to respond and will adjust staffing levels as appropriate going forward.

Turning to another initiative, the career transition assistance initiative is now being launched in partnership with provinces and territories. This initiative is designed to help laid-off workers, particularly those with many years of experience, who need to change occupations or industry to find a new job. It will provide EI income support for up to two years for long-tenured workers with many years of job experience to develop new skills to find a new job. It will also give unemployed long-tenured workers earlier access to EI regular benefits if they use all or part of their separation package to pay for eligible training. We anticipate that over 40,000 long-tenured workers will benefit from these measures. We are on track for implementation, with letters being sent this month to more than 148,000 potential participants to make them aware of their eligibility.

The government has also frozen EI premium rates for 2010 at $1.73, the same rate as for 2009. This measure provides a projected combined $10.5 billion stimulus for the economy over two years.

Extended benefits are now available under the wage earner protection program to all eligible employees whose employer became bankrupt after January 26, 2009, to cover unpaid severance and termination pay up to a maximum of four weeks of maximum insurable earnings as defined in the Employment Insurance Act. As of May 23, in terms of implementation of this measure, 328 Canadians have benefited from this measure at a cost of just over $600,000.

Government efforts are also focused on protecting…

11:25 a.m.

Bloc

Yves Lessard Bloc Chambly—Borduas, QC

Excuse me for interrupting, Madam Chair, but I would like to point out that our Liberal colleagues presented a motion quite some time ago asking that we receive this testimony. Our friends here are giving generously of their time to come here and explain the current situation, but they have not provided a copy of their text. As a result, our interpreters are not able to follow the presentation. I think that is really too bad. Some parts of the presentation will not be interpreted.

11:25 a.m.

Liberal

The Vice-Chair Liberal Raymonde Folco

Thank you, Mr. Lessard.

I would just like to take this opportunity to remind everyone here today that, on a number of occasions, the Clerk of this Committee asked to be given a copy of the presentation. She tells me that you informed her that you would do so before arriving for the meeting. However, I do not see any text. I think you understand the kind of problems this causes.

Do you have a text, Mr. Thompson?

11:25 a.m.

Associate Assistant Deputy Minister, Skills and Employment Branch, Department of Human Resources and Skills Development

Paul Thompson

We do have a document. Unfortunately there were some security challenges at the front desk and our colleagues were detained with the copies down at the front, because of the delegation from Colombia that was in the room previously.

11:25 a.m.

Liberal

The Vice-Chair Liberal Raymonde Folco

Where are the copies right now?

11:25 a.m.

Associate Assistant Deputy Minister, Skills and Employment Branch, Department of Human Resources and Skills Development

Paul Thompson

They should be en route; maybe I could check.

11:25 a.m.

Liberal

The Vice-Chair Liberal Raymonde Folco

Can we send someone down just to make sure?

Could we have a copy of the presentation, so that we can make additional copies here? That way, we could at least provide one to the interpreters.

It is already 11:30, Mr. Thompson.

11:25 a.m.

Conservative

Royal Galipeau Conservative Ottawa—Orléans, ON

Madam Chair, could I ask whether the presentation is available in both official languages?

11:25 a.m.

Liberal

The Vice-Chair Liberal Raymonde Folco

I imagine it is, although I did not actually ask that question; I expect nothing less from government officials.

11:25 a.m.

Conservative

Royal Galipeau Conservative Ottawa—Orléans, ON

When the problems begin, sometimes they just keep piling up.

11:25 a.m.

Liberal

The Vice-Chair Liberal Raymonde Folco

Yes, exactly.

Mr. Thompson, I'm sorry I had to interrupt you. Please go on.

11:25 a.m.

Associate Assistant Deputy Minister, Skills and Employment Branch, Department of Human Resources and Skills Development

Paul Thompson

My apologies for the delay in the documentation.

I will continue.

Government efforts are also focused on protecting jobs. The new work sharing program is helping to preserve jobs and is providing support to thousands of businesses and employees. Beginning February 1, 2009, the government extended work sharing agreements by 14 weeks, to a maximum of 52 weeks for the next two years. In addition, access to the program is being improved with greater flexibility in the qualifying criteria and the streamlining of processes for employers. The number of Canadians benefiting from work sharing arrangements is up more than fourfold since January, to almost 120,000 in May.

11:30 a.m.

Liberal

The Vice-Chair Liberal Raymonde Folco

We are now on page 11 of the French version, ladies and gentlemen.

11:30 a.m.

Associate Assistant Deputy Minister, Skills and Employment Branch, Department of Human Resources and Skills Development

Paul Thompson

Turning to skills training measures, as you know, the government is investing in enhancing the availability of training, both to assist workers hit hardest by the economic downturn now and as an investment for the longer term.

We are working with provinces and territories to provide funding for training and program services. The government is investing an additional $1.5 billion through agreements with provinces and territories. This investment is expected to assist up to 150,000 individuals over the next two years. The negotiation of agreements for both the strategic training and transition fund and the increased funding for the labour market development agreements are progressing well. To date, nine of these agreements have been signed. Agreements in principle exist with Newfoundland and Labrador and the territories, and we expect the signing of these agreements very soon, later this month.

The government is also working with provinces and territories to implement the announcement of a $60 million increase over three years to the targeted initiative for older workers, which will support 6,000 or more older workers. To date, six provinces and territories have signed amendments for this budget 2009 funding. Six others are being actively discussed, and only Alberta is indicating it will not be participating in this program.

The Canada summer jobs program for 2009 has also been launched. Nationwide, approximately 22,000 employers have been offered funding to create over 39,000 jobs for students. MPs have been informed of their increased allocations, and agreements are being finalized with employers, and the hiring of students began in May.

To further help unemployed youth develop the necessary skills to get jobs, the government is creating a one-time grant of $15 million with the YMCA and the YWCA to create internships in the not-for-profit sector and community services organizations, with a focus on environmental projects. Agreements with the YMCA and YWCA have now been finalized.

With the additional funding for the aboriginal skills and employment partnership, five additional projects have been approved, worth a total of $18.8 million. These will help secure long-term jobs for approximately 1,300 aboriginal people. A second request for proposals closed in mid-May for the next round, in which we would expect to fund up to 20 additional projects.

As well, an application process was launched on May 4 for the aboriginal skills and training strategic investment fund. The deadline for this application process is June 19, and we would expect approximately 3,700 aboriginal people will benefit from projects funded under this program.

The new $2,000 apprenticeship completion grant, offered to apprentices who successfully complete their training in a Red Seal trade, will begin accepting applications on July 2, with eligibility being retroactive to January 1, 2009. There we expect an estimated 20,000 apprentices will be able to benefit from the apprenticeship completion grant right away.

Finally, HRSDC is also working actively with provinces and territories to develop the pan-Canadian framework on foreign qualification recognition, to be presented to first ministers in September. An interim report will be submitted this month to the first ministers.

As I have outlined, significant progress has been made in implementing the Canada Skills and Transition Strategy and helping Canadians to weather the current economic environment. We will continue to move forward with the few outstanding commitments and monitor our ongoing progress. We have a rigourous process departmentally and will report to Parliament on a regular basis. We will also continue to work to improve our processing times for EI claims and have pledged to come back to Parliament to report on progress.

With the help of my colleagues, I would be very pleased to take any questions Committee members may have on the implementation of these measures.

11:30 a.m.

Liberal

The Vice-Chair Liberal Raymonde Folco

Thank you, Mr. Thompson.

The first round will be seven minutes. I would just like to remind you that the seven minutes include both the question and the answer.

Mr. Savage, please.

11:35 a.m.

Liberal

Michael Savage Liberal Dartmouth—Cole Harbour, NS

Thank you, Chair.

Thank you to the officials for coming.

The nature of Parliament sometimes makes it seem as if we're adversarial. That's never my intent. I know the people of Service Canada are working hard in a difficult time. Although I do have questions about the political direction, I don't doubt the bureaucracy.

I want to talk about the $60 million that the minister announced as new money for the processing of EI claims. In the supplementary estimates, $59.7 million is allocated, and it says, “Funding to compensate for the reduction in administrative costs charged to the Employment Insurance Account”. Can you explain that $59.7 million versus the $60 million to me?

11:35 a.m.

Associate Assistant Deputy Minister, Skills and Employment Branch, Department of Human Resources and Skills Development

Paul Thompson

I will ask Mike Saucier, our chief financial officer, to respond to that.

11:35 a.m.

Mike Saucier Comptroller, Chief Financial Officer Branch, Department of Human Resources and Skills Development

Thank you for the question, Mr. Savage.

The amount reflected in the supplementary estimates is a result of an adjustment to the administrative formula in regard to charging the EI account versus funds that come from the consolidated revenue fund. The formula is updated on a three-year basis. Overall the level of funding available for the department has not changed; what has changed is the reflection of those activities that are fully supported by the account versus those that are non-EI in nature. With this latest adjustment, we've seen an increase to the appropriated amounts of roughly $60 million, with a corresponding decrease of $60 million on the EI side, but the total amount of money available to the department has not changed.

One way of saying it is that it is more of an accounting or a technical adjustment that is done on the review of the formula.

11:35 a.m.

Liberal

Michael Savage Liberal Dartmouth—Cole Harbour, NS

Would it be inaccurate to say that $60 million was added to deal with the administrative costs of the backlogs of complaints?

11:35 a.m.

Comptroller, Chief Financial Officer Branch, Department of Human Resources and Skills Development

Mike Saucier

In this case, this is strictly an adjustment of a technical nature, and no additional funds came to the department from this adjustment.

11:35 a.m.

Liberal

Michael Savage Liberal Dartmouth—Cole Harbour, NS

The minister has advertised this as an additional $60 million. What you're saying is that it's a reallocation.

11:35 a.m.

Comptroller, Chief Financial Officer Branch, Department of Human Resources and Skills Development

Mike Saucier

By coincidence, there is actually another $60 million that had been made available for the administration of EI, an additional cost...[Inaudible--Editor]...sharing. This is an additional $60 million that is being charged to the EI account.

11:35 a.m.

Liberal

Michael Savage Liberal Dartmouth—Cole Harbour, NS

To answer my question again, though, are you saying there isn't an additional $60 million, and that it's a reallocation of the money that was already in the budget?

11:35 a.m.

Comptroller, Chief Financial Officer Branch, Department of Human Resources and Skills Development

Mike Saucier

The first item that you referred to in the supplementary estimates is actually a reallocation within the department. There are no additional funds. The $60 million that the minister has referred to is in fact additional moneys that the department has received for the administration of EI.