Thank you very much.
What I attribute it to actually has a lot to do with getting the conciliation and mediation services within the labour program into the workplace on an early basis. Usually the employer, or the workers, if they're in a unionized environment, will ask for help to come in for mediation. That's really what it's about: having the framework and the capacity for an outside neutral third party with the skills and training that allow the parties, in a very safe environment, to put aside what possible differences there may be to get to the ultimate goal, which is to continue working and to achieve the collective agreement.
That's what I ascribe it to. It's a very good process. In my previous life, I actually used the conciliation services to avoid a strike situation. I've always been very pleased with the work there, so it's a great honour to be part of the team now.