Some of the complaints we heard were from people who generally work with workers who quite often feel overwhelmed by the process of appealing. We heard about some of the issues with how the boards are appointed. I don't think that's within the purview of the study we're doing. I'll leave that one aside, but there were some issues with how long the process took. There were issues raised about how well people are trained when they go on, for example, a board of referees.
Could you tell us who does the training before somebody is appointed, after they're appointed, and before they take part in the process?