I'm going to share my time with Mr. Menegakis.
Going back to the earlier comments on HRSDC, the Prime Minister has made it clear that direct transfers to Canadians will not be affected by the strategic operating review, just so we're clear on that.
One of the Service Canada outreach centres is in my riding. It's superb. It definitely aids in reaching higher volumes, which I truly appreciate.
There's one thing you didn't go into detail about, but I think the committee members would appreciate knowing. You do an excellent job of monitoring your quality and making sure you are meeting that 90% or more--and from some of the statistics I've seen, it's even more--and of reaching Canadians about the things they need at the right time and the right place. Could you maybe comment on the monitoring and the quality control that you have?