We're at around 50%, at just over 50%, I would say. It fluctuates at different times of the year. Certain types of claims lend themselves to automation more than others, so it's not a stable number. It moves around.
September 29th, 2011 / 5:20 p.m.
Assistant Deputy Minister, Processing and Payment Services Branch, Service Canada
We're at around 50%, at just over 50%, I would say. It fluctuates at different times of the year. Certain types of claims lend themselves to automation more than others, so it's not a stable number. It moves around.
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