Mr. Paul Thompson at the Human Resources, Skills and Social Development and the Status of Persons with Disabilities Committee

On September 29th, 2011. See this statement in context.

September 29th, 2011 / 5:20 p.m.

Assistant Deputy Minister, Processing and Payment Services Branch, Service Canada

I don't think that would necessarily mean it couldn't be automated, but it's generally the types of claims that require more fact-finding around them or that have some unusual circumstances around them that would--

See context to find out what was said next.