I don't think that would necessarily mean it couldn't be automated, but it's generally the types of claims that require more fact-finding around them or that have some unusual circumstances around them that would--
September 29th, 2011 / 5:20 p.m.
Assistant Deputy Minister, Processing and Payment Services Branch, Service Canada
I don't think that would necessarily mean it couldn't be automated, but it's generally the types of claims that require more fact-finding around them or that have some unusual circumstances around them that would--
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