If you look at the smart phone industry overall, it's still a tiny portion of the traditional clamshell phone that you think of.
A lot of areas like Africa and the Middle East are still on 2G technology. For a lot of these people, a smart phone is their first encounter with a computer. This is a computing device for them; it's not only a phone. They're using it for all sorts of different uses that we never thought of when we created the BlackBerry.
For example, if you talk to the ambassador of South Africa, they use the BlackBerry—and this is not a commercial for RIM, by any means—to tackle attendance programs. There are police forces in the UK that are using it so that people can spend more time on the beat. They can check records. They can check warrants. We're seeing all sorts of different things in that area.
Where technology is going in the smart phone industry—things like near field communication, your mobile wallet, your ID, your credentials—that's going to be your one computing device.
There are already companies in Europe that instead of.... I know MPs have a little pin, but for the rest of us who have ID cards, the ID card won't be around your neck anymore, it'll be on your hip. Everything that you can think of that you're using in your wallet now will be in your smart phone. That's where it's going in the short term.