Evidence of meeting #59 for Human Resources, Skills and Social Development and the Status of Persons with Disabilities in the 41st Parliament, 1st Session. (The original version is on Parliament’s site, as are the minutes.) The winning word was workplace.

A video is available from Parliament.

On the agenda

MPs speaking

Also speaking

Karen Jackson  Senior Associate Deputy Minister, Chief Operating Officer for Service Canada, Department of Human Resources and Skills Development

9:20 a.m.

NDP

Marjolaine Boutin-Sweet NDP Hochelaga, QC

The federal-provincial committee and the agency were already aware of the envelope available, and on the basis of that envelope, they approved the project. It was approved at every stage of the process. The project stalled at your office, when you decided not to approve it. Why didn't you approve it?

9:20 a.m.

Conservative

Diane Finley Conservative Haldimand—Norfolk, ON

No, I'm sorry, but I couldn't comment on specific cases—

9:25 a.m.

Conservative

The Chair Conservative Ed Komarnicki

Excuse me, Minister, just for a moment.

Madame Boutin-Sweet, your time is up, but I will allow the minister to respond to your question.

Go ahead.

9:25 a.m.

Conservative

Diane Finley Conservative Haldimand—Norfolk, ON

Thank you, Mr. Chair.

We get many requests for funding, and many times they're very good applications. Unfortunately, they can't all be funded all the time.

I can't comment on a specific case. That said, we are very pleased with the quality of applications coming in and we try to fund as many of them as possible.

9:25 a.m.

Conservative

The Chair Conservative Ed Komarnicki

Thank you, Minister.

We'll now move to Ms. Leitch.

9:25 a.m.

Conservative

Kellie Leitch Conservative Simcoe—Grey, ON

Thank you very much, Mr. Chair.

Ministers, thank you for being here today.

Thanks as well to all the officials who've come here to help answer our questions.

I have a number of questions for Minister Raitt with respect to the labour program.

First, you touched on the wage earner protection program in your opening remarks. As you mentioned, additional funding has been allocated to the WEPP, I think approximately $1.4 million.

I was wondering if you could give our committee a bit of a perspective on how that additional funding will be used and how it will benefit the program, and specifically where it will be targeted.

9:25 a.m.

Conservative

Lisa Raitt Conservative Halton, ON

Sure. Thank you very much.

As I outlined in my opening remarks, WEPP is a very important program that we brought into place to deal with issues that were certainly out of the hands of employees. It's stark reality that sometimes businesses close their doors, go bankrupt, and don't pay their employees. That's where the government steps in.

What we do is we fill a gap of time for the employee. The employee has a right to the money should the company go to bankruptcy; however, sometimes it can take a very long time for their claim against the company to make its way through a process. What we do instead is step into the shoes of the employee and make sure they receive as much as they can, to a cap level that we have with respect to unpaid wages, vacation pay, and, as I said, severance pay and termination pay too.

We want to make sure that people who are already dealing with the fact that they've lost their jobs don't have to worry about getting their unpaid wages, that they have something. We go on, hopefully to collect from the company throughout the process and make sure we get the money back for taxpayers.

Since 2008 it has been a used program. We've spent, as I said, about $120 million for 53,000 workers. That's 53,000 workers who didn't have to worry about how they were going to feed their kids the next day because they weren't paid their wages by a company that suddenly went bankrupt. We are the backfill, in a sense, through the WEPP program.

Of course, after those issues are dealt with or they make their applications to us for trustee in bankruptcy, it is for the eligible worker, if they qualify, to apply for EI for their income support going forward. That's how the two departments work well together, and that's why it's a good program.

What we want to make sure of, in a service standard, is that applications are processed within a 42-day service standard. As a result, we've asked for more funding, with the realization that the program itself has expanded with the additions we've made on it since 2008.

9:25 a.m.

Conservative

Kellie Leitch Conservative Simcoe—Grey, ON

Thank you very much, Minister.

I think I have a little bit more time to ask a short question.

9:25 a.m.

Conservative

The Chair Conservative Ed Komarnicki

You do. You have two minutes. Go ahead.

9:25 a.m.

Conservative

Kellie Leitch Conservative Simcoe—Grey, ON

Very good.

One thing that I know you're very passionate about, Minister, is mental health in the workplace. Mental health issues have a significant impact on not only businesses but also on workers and how well they function—what their productivity is, what their capacity is in the workplace.

I was wondering if you could expand a little bit more on not just the tool you spoke about, the new voluntary tool, but some of the items that the Government of Canada's labour program is focused on to support mental health in the workplace.

9:25 a.m.

Conservative

Lisa Raitt Conservative Halton, ON

Thank you.

You know, I was very fortunate to be named minister in this portfolio in January 2010. I had a meeting with my counterparts across the country within, I think, 11 days. We made this part of our agenda with the provinces and territories, because it's such a growing issue.

When I came from my previous employment, I fully understood the effect mental health can have on the workplace. When you're dealing with a company with fewer than 100 employees, having even one person who is ill, for whatever reason, or mentally ill specifically, can have an effect on the workplace. It affects everybody around the person and it affects productivity at work. What I found as an employer was that I really didn't have the tools to deal with this in the workplace.

As Canadians, we all want to help. We're good people. However, we need to know what to do, especially in certain circumstances when you really don't have any idea what you're supposed to do. That's why it became a very big part of my portfolio.

I'm very pleased with the progress we've made on it. We've had cross-country consultations. We've had national round tables. We've taken part in great campaigns by the private sector to try to eliminate stigma in the workplace, culminating in this psychological standard, but I would also emphasize that this is a work in progress.This continues. Having this voluntary standard will help us have tools for the worker and for the employer, but we still need to be chipping away at it.

In 2009 Don Drummond, the former chief economist at TD Bank, was the one who said that it's 35 million lost workdays each year. Disability costs are about 12% of a company's payroll. These are things we know. With good policies, with good tools in the workplace, we can help ameliorate this situation. We can help make sure that we're as productive as we possibly can be, and more importantly, that we are looking after our workers and our families.

9:30 a.m.

Conservative

The Chair Conservative Ed Komarnicki

Thank you, Minister. Your time is up.

We'll now move to Mr. Cuzner for five minutes.

9:30 a.m.

Liberal

Rodger Cuzner Liberal Cape Breton—Canso, NS

Thank you very much, Mr. Chair, and I thank the ministers and the officials for being here today.

Ms. Finley, I asked a question a couple of weeks ago with regard to processing times. Your response was that back in 2004, it was taking 10 weeks to turn around a claim. This may be best directed at Ms. Jackson, because I understand that you don't have all the figures.

Figure 5 on page 25 of the 2005 departmental performance report shows that 80% of the claims were being turned around in 21 days. That's a fact. They were turning around claims, from filing to completion, 80% of the time, in 21 days. Currently, the standard has been extended to 28 days, and you're only hitting that 30% of the time. The trajectory seems to be downward. These are the department's numbers. Am I out to lunch on this? Please explain.

9:30 a.m.

Conservative

Diane Finley Conservative Haldimand—Norfolk, ON

First of all, when you made a reference to 2004, my response to your question was that in my riding, people going in to make claims were being told by the Service Canada operation that in our area, it was taking 10 weeks. I'm going on the basis of that point in time.

9:30 a.m.

Liberal

Rodger Cuzner Liberal Cape Breton—Canso, NS

Why was it taking 10 weeks?

9:30 a.m.

Conservative

Diane Finley Conservative Haldimand—Norfolk, ON

That's a good question. I know it's one I asked.

9:30 a.m.

Liberal

Rodger Cuzner Liberal Cape Breton—Canso, NS

Well, you've been minister now for a number of years. I would think you would want to figure that out.

9:30 a.m.

Conservative

Diane Finley Conservative Haldimand—Norfolk, ON

As you pointed out, that was in 2004. That's what we're trying to prevent. That's why we're going to automation. We're modernizing the system. In terms of the numbers you just cited, I believe that Karen can provide you with some clarification on that.

9:30 a.m.

Conservative

The Chair Conservative Ed Komarnicki

Go ahead, Karen.

November 29th, 2012 / 9:30 a.m.

Karen Jackson Senior Associate Deputy Minister, Chief Operating Officer for Service Canada, Department of Human Resources and Skills Development

I would be happy to.

As the minister mentioned in response to the previous question, we are back to processing times that are around the seasonal norm, so in mid-November we were at 80% of claims being processed, or notification of non-payment, within 28 days.

9:30 a.m.

Liberal

Rodger Cuzner Liberal Cape Breton—Canso, NS

What year did you stretch the standard from 21 to 28 days?

9:30 a.m.

Senior Associate Deputy Minister, Chief Operating Officer for Service Canada, Department of Human Resources and Skills Development

Karen Jackson

I'm sorry. I do not have that information with me today.

9:30 a.m.

Liberal

Rodger Cuzner Liberal Cape Breton—Canso, NS

The standard has been changed from 21 to 28 days.

9:30 a.m.

Senior Associate Deputy Minister, Chief Operating Officer for Service Canada, Department of Human Resources and Skills Development

Karen Jackson

You are correct.

9:30 a.m.

Liberal

Rodger Cuzner Liberal Cape Breton—Canso, NS

Okay.

I know that if I were hurting my constituents because it was taking 10 weeks to turn around a claim, and I became minister, with the horsepower you have here in this room today, I'd find out why it was taking that long.

With respect to working while on claim and the change made from 40% of benefits to now 50% of total income that you're allowed to keep, had that been an increase of 50% of the benefit being received, I think it would have been a real benefit to those working while on claim. The part that's hurting Canadians, the aspect that's hurting Canadians, is the dropping of the provision for allowable claims. Why was that dropped? Did you see it as a disincentive? Why was the allowable earnings aspect dropped? Explain that one to me.