Changes are being made. I think that everyone can appreciate some of them, such as the possibility to submit more applications online. This is 2013, the Internet age. Most people do their banking transactions and pay their credit cards online.
However, when it comes to students issues, anything that has to do with identity theft is a concern for me. That's unfortunately an increasingly prevalent phenomenon. Some defrauders take an imprint of an ATM card or steal other very important information. It's nice to be able to offer students an online service that may ultimately cost less.
What measures have you introduced to avoid identity theft and fraudulent applications?