I personally don't represent the employees of the Canada Revenue Agency. That being said, we are talking about the possibility of bringing together about 10 or even 20 departments within the same process. However, each department has its own automated system, and they do not necessarily communicate with each other. That is often where our initiatives break down.
People in the technology sector should really be the ones involved in this. We need studies to determine whether communication is working between various departments. That is being done automatically, so not necessarily person to person. That is an important aspect. If we cannot actually manage to merge the systems, we will not be able to merge the departments and the work cannot get done.
I hope I have answered your question properly. I am not sure I completely understood it. I am not in the technical field, but I know enough about it to say that each department has its own automated system and that those systems do not always communicate with each other.