What we've heard from a great number of witnesses is the concern around measurement and trying to get a handle on success, or the lack thereof, on outcomes. That seems to be the challenge: measuring it. If the government is contracting with another firm to provide those sorts of outcomes, how good are we at measuring those types of outcomes? I don't imagine in public you're going to say that we suck at it or whatever, but how good are we at ensuring that we're getting value for dollar with contracting out?
Evidence of meeting #55 for Human Resources, Skills and Social Development and the Status of Persons with Disabilities in the 41st Parliament, 2nd Session. (The original version is on Parliament’s site, as are the minutes.) The winning word was charity.
A recording is available from Parliament.