It has been extremely hard on everyone. The whole notion of suitable employment, the notion of putting unemployed workers into categories and saying that some were more deserving than others, was entirely new. That wasn't part of the old program.
As far as an unemployed worker's interaction with the labour market is concerned, they are required to apply for lower-paying jobs that do not match their skills, interests, education, or training. People became afraid. They had all kinds of fears. It essentially amounted to a denial of their rights; that's really what it was. We cannot lose sight of the fact that the freedom of choice of employment and unemployment protection are fundamental rights. Understandably, then, people were extremely afraid.
Municipalities and businesses in Quebec were also afraid in the wake of these changes and the treatment essentially targeting frequent claimants. When people are forced to take whatever job they can find as quickly as possible, a lot is lost.