The operations of Canada Post are legacy systems. As well, they're complex in terms of sorting and getting parcels and mail out to customers. We need to and do work very closely with the union in terms of making any alterations to how that works.
One of our most important steps will be working collaboratively in terms of employee suggestions as to how things can work differently, but as well in terms of agreeing on a supportive workplace that more successfully includes people with disabilities and can also work for all.
I have only been at Canada Post since December, so I can't speak to the last two years, but my vice-president, Susan Margles, could add to this. In the time that I have been here, there has been, as I've said, a tremendous effort, because it is one of the pillars of my mandate letter to address accessibility.
Bringing in and asking for the support of people with lived experience to help us understand the correct changes to ensure that we're delivering in a way that is accessible for all is something that we are 100% focused on. It has been an area of great attention for me since I've been here.