Service Canada....
Being on this committee is interesting, with my past work experience. I was a social worker in the past. It is very easy to become immune to terrible situations, to death, to people. When I was doing my training, there were practices that they would have us do for ourselves—some of it included self care and that type of thing—so that people didn't become inhumane. People are people, people have feelings, and it's too easy to treat somebody like a number.
I've been through the EI system myself, having children, and so has my husband. My husband took parental leave with our youngest.
I want you to correct me, but do you think that Service Canada workers should have some type of compassionate training or some type of training that emphasizes the humanity of humans, that makes them think, “Yes, I do have another call that I need to make, but right now you're here, you're my client, and I need to be a human too”?
Do you think that Service Canada employees would benefit from some type of compassionate training in such matters?