Thanks very much.
My sincere condolences to all the people who are struggling with the loss of loved ones. It sounds terrible. I was not personally aware of how impactful it is on people's lives. Thanks for coming forward and telling your brave stories.
One of the things I'm hearing right off the top is the difficulty dealing with bureaucrats. Jens, you mentioned getting a letter from Service Canada saying it had paid too much for child support, I believe. Paula, you talked about the child tax credits, and CRA wanting that money back. You have to wonder how people don't know this. We've heard the headline stories about StatsCan going into banks and getting information on 500,000 people. It must be very frustrating.
Paula, what do you see as a solution to this?