I would frame all of it from the perspective that any time we receive feedback along these lines, feedback that the experience was less than optimal, we take that to heart, and certainly in the context—
November 22nd, 2018 / 9:50 a.m.
Director General, Employment Insurance Program and Services Oversight, Transformation and Integrated Service Management Branch, Department of Employment and Social Development
I would frame all of it from the perspective that any time we receive feedback along these lines, feedback that the experience was less than optimal, we take that to heart, and certainly in the context—
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