I'm sorry that I cannot answer that question, but what I can say is that when you do talk about the challenges of navigating the system, we do provide as much information as we can on our websites, as well as in guides to claimants about what they need to do while on claim, and we do ask them to contact Service Canada as soon as possible if their circumstances change.
Just adding to your comment about how things are designed and what we try to do, we do always take concerns of claimants and Canadians seriously, but at committees like this we can't comment on what kinds of decisions were made on specific cases or how that was done.
What we can say, though, is that when it comes down to the sickness benefit, we don't ask the cause of the illness. The medical certificate simply states when you expect to return to work. I just want to put that on the record.