We asked to have access to the data of the call centres in order to do that analysis. We also requested the reports that the department had on that type of information. We could talk about the information that was in the report but the data itself was not available, so we couldn't provide any level of assurance as to whether or not what the department was reporting was accurate. We asked for new data to be generated on an ongoing basis during the audit, and, on the basis of that data, we did our own analysis.
On June 6th, 2019. See this statement in context.