Exhibit 1 of the report talks about the differences among the call centres of the departments. The exhibit speaks for itself. With regard to employment insurance, only 52% of people who wanted to talk to an agent could talk to an agent. With the Canada pension plan, it's 49%. IRCC is 22%, and Veterans Affairs Canada is 79%. I don't think we have the numbers for CRA, but this is additional information we can get for you.
It's limited to those call centres because they were part of the scope of the audit, but they're a good representation of the different types of call centres we find within the federal government.