A standard quality assurance framework includes the regular review of program officers' decisions. It's going in and looking at how the program officers are making decisions. Are they properly trained? Are they using the information they should be using? Are their decisions reviewed by their supervisors? Would the same decision be made in Alberta as in another province? Are all the provinces using the same criteria, and are the officers applying the program in a consistent way?
All those types of things would be part of the quality assurance framework.